Initial Condition
- Severe impact point visible on lower display area
- Crack lines spreading across the front glass
- Internal display distortion visible under screen surface
- Touchscreen condition checked during intake inspection
- Frame edges showed light cosmetic wear from impact
- Display remained partially visible during testing
- No immediate signs of rear housing separation observed
- Internal inspection recommended before replacement procedure
Device As Received
Inspection Findings
After inspection of the iPhone 13 Pro, the front display assembly showed heavy impact damage affecting both the outer glass and internal display layers. Crack propagation was concentrated around the lower impact point, with pressure marks and internal OLED distortion visible across the screen surface.
The device frame, display connectors, and internal mounting points were inspected carefully to rule out additional structural damage caused by the impact. Internal connector areas and surrounding components were checked before proceeding with display replacement.
Inspection Summary
- Front display assembly heavily damaged
- Impact point confirmed near lower screen area
- Internal display distortion observed
- Frame and mounting areas inspected
- Display connectors checked internally
- Device approved for screen replacement process
Service Procedure
The damaged display assembly was removed using controlled disassembly procedures to prevent additional stress on internal connectors and surrounding components. Residual adhesive material and glass debris were cleaned from the device frame before preparing the installation area for the replacement display.
A new compatible display assembly was then installed, followed by connector verification, alignment checks, and sealing preparation. The device was carefully reassembled and prepared for complete functional testing.
Procedure Summary
- Damaged display safely removed
- Internal cleaning completed
- Replacement display installed
- Display connectors verified
- Screen alignment adjusted
- Device prepared for final testing
Final Testing & Result
After installation, the iPhone 14 Pro Max underwent final testing to verify display functionality, touch responsiveness, brightness performance, and overall device operation. Internal connectors and display seating were rechecked after reassembly to ensure stable performance.
The device powered on normally after service completion, with restored screen clarity, responsive touch functionality, and proper display alignment. Final quality checks were completed before the device was cleared for handover.
Final Verification
- Device powered on successfully
- Display functionality verified
- Touch responsiveness tested
- Screen brightness checked
- Internal connectors re-inspected
- Final quality inspection completed