Frequently Asked Questions

 

• What services does Fixerman offer in Dubai? Fixerman provides a wide range of repair services, including smartphone, tablet, laptop, smartwatch, gaming console, and gadget repairs. We also offer doorstep and same-day services.

 

• Do you offer doorstep repair services? Yes, we specialize in on-site repairs. Our technicians can come to your home, office, or any convenient location across Dubai.

 

• How long does a typical phone repair take? Most smartphone repairs, like screen replacements or battery swaps, take 30 to 45 minutes. Back Glass replacement takes up to 2 hours.

 

• Are your technicians certified? Absolutely. All Fixerman technicians are certified professionals with extensive experience in electronics and gadget repair.

 

• Do you use original parts for repairs? We use original or OEM-equivalent parts as per the customer's preference to ensure the highest quality and longevity of your device.

 

• What areas of Dubai do you cover? We serve all areas of Dubai, including Al Mankhool, Bur Dubai, JVC, Marina, Downtown, Business Bay, JLT, Deira, Jumeirah, and more.

 

• Is there a warranty on repairs? Yes, we offer a warranty of up to 6 months on most repairs, depending on the service and parts used.

 

• Can I track my repair status? Yes, once your device is registered for repair, you will receive regular SMS or Email updates on its status.

 

• What types of devices do you repair? We repair iPhones, Samsung phones, Google Pixels, Xiaomi, OnePlus, Honor devices, iPads, tablets, MacBooks, laptops, Apple Watches, and more.

 

• Do you provide emergency or same-day repairs? Yes, same-day service is available, and most issues are resolved within a few hours.

 

• How can I book a repair appointment? You can book via our website, WhatsApp, or by calling our hotline. Appointments are quick and easy to schedule.

 

• What payment methods do you accept? We accept cash, card, Apple Pay, and Tabby

 

• Is data safe during repair? Yes, your data is completely safe & secured with us. We respect our valued customers' data privacy & ensure it is well taken care of. Our company guild line doesn't allow our technicians to access or copy any data of our customers.

 However, we recommend you to back up your device well possible. 

• Can I visit a Fixerman location directly? Yes, we have service vans and can also guide you to our Fixerman Lounge located at Al Attar Grand Tower, Bank Street Building, 5th Floor 501, Khalid Bin Al Waleed Rd, Al Mankhool, Dubai (1001 Hot Pot Buffet Restaurant Building) https://maps.app.goo.gl/R3PL8QjsNcJkussB9  near Burjuman Metro Exit 3 if you prefer walk-in service.

 

• Do you repair water-damaged phones? Yes, we offer water damage diagnostics and repairs, although success depends on the extent of the damage.

 

• Are your prices competitive? We offer transparent and competitive pricing, with no hidden fees. Quotes are provided upfront.

 

• Do you sell accessories or refurbished devices? We offer screen protectors, mobile covers, original and compatible charging cables, HDMI cables, and more. However, we do not sell refurbished devices, nor do we use parts taken from refurbished devices.

 

• Can I cancel or reschedule my appointment? If the onsite service is cancelled for any reason from your side after our technician has already arrived at your location, a service fee of AED 100 will apply.

However, you’re welcome to reschedule the appointment at no extra cost by informing us in advance.

• Do you offer corporate repair services? Yes, we provide bulk repair and maintenance contracts for businesses, schools, and other organizations. Top tier fashion brand companies, Building, Construction companies, Real Estate companies, are few among many of our valued corporate partners.

 

• How do I contact Fixerman customer support? You can reach us via phone 800 FIXME (34963), WhatsApp (058 933 4963), email ([email protected]), or filling website contact form

 

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